BILLING AND COLLECTION PROCESS
Invoices: As a client of Apex Billing, your residents will receive a monthly, professional statement with a return envelope included. Our invoices are designed to be easy to read yet thorough and informative. The statements will also provide answers to the most common questions asked by residents.
Auditing of utility rates and resident activity: Municipality billing rates are audited on a regular basis to ensure billing rate accuracy. Resident activity is also audited on a regular basis. Move ins, move outs and transfers may be handled online, or your dedicated accounts manager will work with you to develop a process that is convenient for your staff. Our web site offers property managers the opportunity to obtain final bills during the move out process, 24 hours a day, 7 days a week. This means you never lose the opportunity of collecting that final utility payment. understands that the success of any billing program is the preciseness and timeliness of the bills. We strive to provide these superior results without inconvenience to your property mangers. This allows your property managers to focus on their job.
Apex Direct : As a client of Apex Billing Solutions, all of your residents have access to Apex Direct – our exclusive, web-based online customer support service. Through Apex Direct, your residents have 24 hour access to view their statement and account history, make a payment, set their account up for automatic recurring payments, get answers to the most frequently asked questions, and learn about water conservation. Of course, we still have friendly customer service professionals ready to assist your residents if they prefer to call our toll-free customer service number.
Payment Processing: Because accuracy is crucial in payment processing, we process all of our payments in-house. We accept payment by credit card, online and over the phone. In addition, payments can be made with check by phone, recurring credit card or bank account, and of course, we accept checks and money orders.
Collections Process: Your Accounts Manager will work closely with you to develop a tailored collections program for your property. Apex Billing never charges a client for mailing late notices to the delinquent resident. As a results oriented company, we consider collections to be a crucial part of the billing process.